General Information FAQ's
How Do I Get Started?
Before you sign or commit to anything, we have an extensive “Client Questionnaire” that we ask you to fill out so that we can learn more about your needs, clients and industry. There is absolutely no commitment on your part by completing this questionnaire. If you are interested in our services, here’s some tips to get the most out of a digital marketing agency!
Will I be locked into a long term contract?
Not at all! All contracts and services agreements are on a month to month plan. There are no hidden fees for cancelling – ever. We are happy to report that we have never had a client terminate their services or switch to another provider since we’ve started.
Is there a minimum starting price/budget?
We don’t have any pre-priced budgets. We also do not have any monthly minimums or required buy in packages. Our ability to handle all budgets -big, small and in-between sets us apart. Each client’s campaign is evaluated individually based off their goals, needs and ability. You get back what you put in, so if you can’t afford a comfortable monthly marketing budget, we’ll advise you on your options.
Can you guarantee results?
Nobody can guarantee results in digital marketing as there are too many variables, especially with SEO, as Google’s algorithm is a secret. What we can do is point to a highly successful track record across all sorts of sectors and put you in contact with some of our clients if you want to see the kind of results we can produce.
Also, trust us when we tell you that we aren’t happy with results unless you are!
How will we be able to contact you?
We don’t do account managers at Digital Samay; all our clients have our direct contact details, including phone (landline and mobile), email and social networking accounts. What’s more, we can arrange regular calls and visits to make sure you’re always up-to-date with the project.
What is digital marketing?
Digital marketing is a bit of a catch-all phrase to cover all the services we offer. There are likely all sorts of definitions, but in our particular case it covers anything based online. This includes:
- Analytics and conversion rate optimisation
- Content creation and marketing
- Social media
- Email marketing
- Marketing automation
Do you outsource work?
We do, but this doesn’t mean that we are delegating responsibility for tasks or using cheap labour. At Digital Samay, we believe that to create something exceptional you have to use the best resources available. While we would love to be experts in absolutely everything, it isn’t always possible. We have developed a trusted set of expert suppliers whom we are confident can produce work to the standard we require for our clients.
The type of work we commonly outsource would be content writing to specialists in a particular field, photography and videography or specific web development tasks.
Web Design & Development FAQ's
Why Should I Use A Web Design Company?
When you are considering building a website for your company we know that you are presented with many different options. There are many web design companies, website builders like Wix and the friend of the family that is good with computers. For some people, the last two options may be a choice but only an experienced web designer can create a product that will attract visitors and convert them into customers.
Does My Website Need To Be Mobile Friendly?
Yes, yes and yes again! Approximately 60% of traffic on search engines is from mobile devices like phone and tablets. If your website is not mobile friendly, you are turning away many potential customers. The experts at Infinity Digital can create a brand new website that is mobile friendly or convert them into customers.
How Do I Get My Website Evaluated?
Before we begin updating your current site or building a brand new one, Infinity needs to perform a detailed evaluation of your current site. We look at items such as page speed, security, mobile friendliness, search engine visibility and more. get a free evaluation today!
How Long Do Web Design Project Take?
Every project is different so there is no set timeline. However, we try to get new sites launched somewhere between one and two months. Your account manager will give you a detailed timeline before we begin any work.
SEO & Search Engine Optimization FAQ's
What is SEO?
SEO, or Search Engine Optimization is everything done, on-site and off-site, to ensure your website gets found on the Internet and to make sure that the incoming traffic converts to sales & business.
Why Do I Need SEO?
It is now estimated that approximately 80%-90% of customers will check online reviews before making a purchase. Search Engine Optimization gives your company a better chance of being seen by potential customers. According to Forbes, almost 60% of small businesses are now investing in some form of online marketing. So the odds are that your competitors are using SEO.
Can I Stop and Start SEO Services As I Go?
We strongly advise against starting and stopping Search Engine Optimization. SEO is not a sprint, it is a marathon, and results take time to develop and its through continual efforts that those results keep up. By stopping, you will lose results that someone else, such as your competition, will take advantage of and rise above you, and get in front of your customers.
How Long Does It Take To Rank?
Depending on your customized marketing plan, it can take 2-3 months to start seeing significant rankings. These timelines can vary depending on your type of business, campaign goals and much more. The marketing professional at Digital Samay will provide you a true timeline for when you can expect results prior to beginning a campaign.
SEM & Pay Per Click FAQ's
What Is Pay-Per-Click?
PPC (or Pay-Per-Click) is a model of digital marketing where the advertiser pays a fee every time one of their ads are clicked. PPC is an effective way to bring people to your website and can be very profitable is managed correctly.
What Is Google Adwords?
Perhaps the most popular PPC system in the world, Adwords allows businesses to create ads that will show on Google’s search engine results and other related properties. Google Adwords is a PPC platform where users bid on keywords and pay each time a user clicks on their ad.
How Do We Manage Your PPC Campaigns?
Once we have performed thorough Keyword Research to identify your most profitable keywords we will make daily adjustments to your campaign. These changes include (but are not limited to) adding additional keywords, excluding negative keywords that won’t convert, refine landing pages, ad schedule and demographic targeting.
Social Media Marketing FAQ's
What Social Media Sites Do We Work With?
We work with many different social media channels! We work with the major social media sites like Facebook, Twitter, Google+, Youtube, Instagram and Pinterest. However, we also work with dozens of smaller social media sites as well as emerging ones.
Will Social Media Work For My Business?
Yes. Social media has many different applications and can work for every company. Social media gives businesses the ability to connect directly with the customers like no other advertising outlet. Sometimes businesses don’t have the time or skills to effectively manage their social media efforts. The experts at Infinity Digital can handle all of your social media needs.
Why Should I Hire An Agency Rather Than In-House?
It is better to let the professional handle it. You and your staff are experts at what you do and we are the experts of digital marketing. The primary benefit of using a digital marketing agency is experience and resources. A digital marketing agency like Infinity has access to knowledge and resources that you may not. Call us for a free evaluation.
Do We Have Certification And Accreditation?
Yes. We are certified Google and Bing Partners! Digital Samay has been recognized as a leader in Digital Marketing.